Effective October 15, 2026
This policy explains how cancellation and refunds work for website build fees and monthly maintenance fees paid to Studio Expertise (operated by Expert Sapiens). If an individual project agreement says otherwise, that agreement takes precedence.
There are two kinds of payment. The website build fee is paid once per project. The monthly maintenance fee is a recurring payment charged automatically on a set billing date each month.
The monthly fee covers maintenance and SEO updates, at either ₩50,000 per month (1 SEO update) or ₩100,000 per month (4 SEO updates). Basic and Premium are billed from month 2, and Pro and Custom from month 4. No monthly fee is charged during the free months before that.
If you cancel before work begins, the build fee is refunded in full.
A website build is a service made to order for each client. Once work has started, work already performed is non-refundable.
You can cancel the monthly fee at any time, with no minimum term and no cancellation fee.
Once you cancel, automatic billing stops from the next billing date. Because each month's maintenance service begins as soon as that month is paid, a month already paid is not refunded, and service continues until the end of that billing period.
To avoid the next charge, please cancel by the day before your billing date. A cancellation received on or after the billing date applies from the following billing date.
If you cancel during the free months, no monthly fee is charged.
If you cancel, your site files and content are handed over intact at no extra cost, and domain and hosting admin access stays in your business's name.
After cancellation, the maintenance and SEO updates included in the monthly fee stop.
Send cancellation and refund requests by email (support@studioexpertise.com) or phone (+82-2-581-0707). Please include your site name and the payer's name or contact details.
Refunds go back to the original payment method: card payments are cancelled through the card issuer, and bank transfers are refunded to the account you provide.
Refunds are processed within 3 business days of being confirmed. A card cancellation can take a few more days to appear, depending on the card issuer.
If this policy changes, the update will be posted on this page with a new effective date. Amounts already paid are governed by the policy in effect at the time of payment.